Returns & Exchanges at GemsMantra™
We want you to be completely satisfied with your purchase; if your jewelry doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. Please ensure all items are in their original, unworn condition with the authentic GemsMantra™ security tags intact.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Secure Packaging
Place the jewelry in its original branded box and pack it securely inside a shipping carton to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.
Quality Check & Refund
Once our gemologists verify the item's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing